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Read What’s New on the Rapid7 Blog

Patch Tuesday - June 2025
WebDAV & SMB client zero-days. KDC Proxy Service & Office critical RCEs.
Adam Barnett
Jun 10, 2025
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BlackSuit Continues Social Engineering Attacks in Wake of Black Basta’s Internal Conflict
Despite a significant decrease in social engineering attacks linked to the Black Basta ransomware group since late December 2024, Rapid7 has observed sustained social engineering attacks. Evidence suggests that BlackSuit affiliates have either adopted Black Basta’s strategy or absorbed its members.
Tyler McGraw
Jun 10, 2025
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Key Takeaways from the Take Command Summit 2025: Demystifying Cloud Detection & Response – The Future of SOC and MDR
Explore key takeaways from Take Command 2025 on modern cloud detection and response. Learn how SOCs are adapting. Watch the full session on demand.
Rapid7
Jun 10, 2025
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